Frequently Asked Questions
How do I order CRA documents through your service?
To order CRA documents, just place your request through our website. The CRA requires two steps before we can access your documents:
- Authorize us as a representative through your CRA My Account
– Don’t worry — we’ll send you a step-by-step guide to walk you through the process. - Sign our consent form, which will be sent via DocuSign after your order is placed.
** CRA now allows instant verification — upload a photo of yourself with your ID to skip the 10-day wait for a security code.
Once both steps are complete, we’ll securely retrieve your documents and notify you when they’re ready.
What does The Doc Desk Offer?
The Doc Desk offers one-stop access to CRA Documents & Property Documents needed in the Mortgage Approval Process such as Title Searches, Corporate Search and Property Tax Certificates. Click here to see our full list of Documents.
What kind of payment does The Doc Desk take?
The Doc Desk will manually Invoice through Square or Stripe (CRA docs), and payment can be made by Visa or Mastercard.
What is the benefit of using The Doc Desk?
The Doc Desk will eliminate the stress of hunting down necessary documents during the Mortgage Approval process. Saving you hours or a trip to municipal offices, The Doc Desk can get it done on your behalf.
What is the 24-Hour Guarantee?
The 24-hour guarantee begins once we have received the fully executed CRA Consent Form and verified that all information matches the records on file with the Canada Revenue Agency for the tax account owner. We will make every effort to fulfill your order as quickly as possible. However, consent forms received after 3:00 PM may be processed the following business day.
How do I receive my documents?
The Doc Desk will email your documents in PDF format.
How much does it cost per document?
Costs for property documents vary depending on the document type. When we receive an enquiry, we will email a quote prior to collecting payment.
How quickly can I receive my documents?
This will vary pending on the document type. We will clearly communicate timelines to you.
If I cancel an order, will I get a refund?
Once payment is made, there is no refund available.
If I cancel an order, can I use that as a credit for another order?
No, we cannot transfer a placed order. If you need to cancel an order, please refer to our cancellation policy.
How can I receive my documents as quickly as possible?
Be sure to provide all necessary information as requested by The Doc Desk. For example…
Property Taxes
When ordering, let us know if you need confirmation of the property tax amount only OR if you also need confirmation that the taxes are current and paid to date
Title Searches
The more information that you can provide us the better
If you have the legal description that can be helpful
If there are specific items you are wanting, such as deleted charges, let us know
CRA Documents
Complete and execute our Consent Form via SignNow and return to us promptly so we are able to begin to obtain your tax documents. Once payment is made, you will receive the Consent Form by email. Please check your junk folder if you don’t receive it.