Frequently Asked Questions
Can The Doc Desk provide CRA Documents?
What does The Doc Desk Offer?
The Doc Desk offers one-stop access to Property Documents needed in the Mortgage Approval Process such as Title Searches, Corporate Search and Property Tax Certificates. Click here to see our full list of Documents.
What kind of payment does The Doc Desk take?
The Doc Desk will manually invoice through Square, and payment can be made by Visa or Mastercard.
What is the benefit of using The Doc Desk?
The Doc Desk will eliminate the stress of hunting down necessary documents during the Mortgage Approval process. Saving you hours or a trip to municipal offices, The Doc Desk can get it done on your behalf.
What is the 24-Hour Guarantee?
This guarantee outlines the promise to fulfill orders within 24 business hours for specific property documents only. The 24-hour guarantee begins when payment is received for the order.
How do I receive my documents?
The Doc Desk will email your documents in PDF format.
How much does it cost per document?
Costs for property documents vary depending on the document type. When we receive an enquiry, we will email a quote prior to collecting payment.
How quickly can I receive my documents?
This will vary pending on the document type. We will clearly communicate timelines to you and some documents can be delivered in under an hour!
If I cancel an order, will I get a refund?
Once payment is made, there is no refund available.
If I cancel an order, can I use that as a credit for another order?
No, we cannot transfer a placed order. If you need to cancel an order, please refer to our cancellation policy.
How can I receive my documents as quickly as possible?
Be sure to provide all necessary information as requested by The Doc Desk. For example…
When ordering, let us know if you need confirmation of the property tax amount only OR if you also need confirmation that the taxes are current and paid to date
The more information that you can provide us the better
If you have the legal description that can be helpful
If there are specific items you are wanting, such as deleted charges, let us know